Police Forum (5): Digital Transformation and Identity Protection Take Center Stage in the “Battle of Dignity”
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Police Forum (5): Digital Transformation and Identity Protection Take Center Stage in the “Battle of Dignity”
Khartoum – Fjaj
The leadership of the Sudanese Police Forces has reaffirmed its firm commitment to implementing a comprehensive digital transformation strategy and modernizing immigration and civil identification services. It stressed that restoring security and rebuilding destroyed service complexes constitute a vital line of defense for protecting national identity amid the repercussions of the “Battle of Dignity.”
The remarks were made during the fifth regular Police Forum, held at the Police Prisons Headquarters Hall. The forum focused on the performance and development of the General Administration of Public Service Complexes in Khartoum and other states, with the participation of senior police leaders, executive officials and members of the media. The forum was moderated by its official spokesperson, Brigadier of Police and Legal Affairs Fatah al-Rahman Mohamed al-Tom.
Digital Transformation
Lt. Gen. of Police and Legal Affairs Abdel Fattah Othman, Head of the Police Guidance and Services Authority, presented a comprehensive strategy for a full transition to e-government, enabling citizens to obtain official identification documents from their homes through smart applications and interconnected digital systems.
Keeping Pace with Technology
Lt. Gen. Abdel Fattah said the consolidation of service complexes under a single general administration was the result of practical efforts to support citizens and provide more accessible services.
He revealed that Police Headquarters is working to enable citizens to obtain passports, national identification cards and driving licences through mobile phones and computers, eliminating the need to visit service complexes or endure overcrowding.
Media Partnership
He stressed that the media and the wider community are key partners and serve as a “revealing mirror” of police performance, helping identify and correct shortcomings and violations.
He also renewed his appreciation for the sacrifices made by the Armed Forces, Police Forces and supporting forces in the “Battle of Dignity” to protect the country and ensure the safety of citizens.
State-Level Partnership
Meanwhile, Khartoum State Minister of Culture and Information and government spokesperson Tayeb Saad al-Din affirmed that the police system is an indispensable partner in administering the state and consolidating security and stability at both the field and service levels.
He stressed that the state government is working hand in hand with the Police Forces to restore normal life and resume both criminal justice and public services.
Khartoum’s Recovery
Saad al-Din said the police authorities had achieved what he described as a remarkable feat in rehabilitating and restoring service complexes after their recovery, despite extensive damage and exceptionally difficult economic and logistical conditions.
He noted that the reopening of service complexes in Omdurman, together with citizens’ strong demand for immigration and identification services, reflects the optimism and recovery taking shape in Khartoum.
He added that the state is gradually regaining its leading role and receiving citizens and engineering personnel from various parts of Sudan.
Staff Discipline
The government spokesperson praised the high level of readiness and discipline demonstrated by police personnel and staff working at the service complexes, particularly their ability to cope with prolonged service disruptions and logistical challenges while continuing to process citizens’ documents and meet their needs.
He expressed support for the efforts of the state governor and police leadership to consolidate development and stability.
Restoring National Identity
Maj. Gen. of Police Tariq al-Rayeh, Director-General of the General Administration of Public Service Complexes, said the sacrifices made by the Police Forces and their active participation in the “Battle of Dignity” had directly contributed to restoring security and stability in Khartoum and other states.
Protecting Official Documents
Maj. Gen. al-Rayeh said the systematic targeting of public service complexes had sought to undermine national identity.
He stressed that restoring the civil registry and e-passport systems represented a decisive line of defense in protecting citizens’ dignity and their legal identity against forgery, noting that failure to restore these documents could have exposed Sudanese citizens to being classified as refugees.
Surge in Transactions
He disclosed a significant increase in the number of completed transactions, rising from 206,162 in 2025 to 522,225 in 2026 through the Omdurman and Bahri complexes and inter-state service outlets.
Daily demand for national identification numbers and passport services in Omdurman alone ranges between 7,000 and 10,000 transactions.
Digital Connectivity
The Director-General announced that network connectivity had been completed and direct cash transactions abolished through a partnership with seven commercial banks, in a move aimed at enhancing transparency.
He also announced that preparations were under way for the Khartoum service complex to partially resume operations within three months, covering traffic services, forensic services and medical services.
VIP Services
As part of preparations for the next phase, Maj. Gen. Tariq al-Rayeh announced special arrangements to receive journalists and media professionals and facilitate their transactions through equipped VIP halls, in recognition of their national role and their documentation of reconstruction efforts.
He noted that the administration had previously designated VIP facilities for teachers in appreciation of their status, while air-conditioned and fully equipped areas have also been allocated for persons with disabilities and senior citizens.
Expansion Across the States
He concluded by confirming plans to expand the “One-Stop Shop” system and smart applications in the states of River Nile, Northern, Gezira, Red Sea and Gedaref, with the aim of providing faster services and delivering official documents through the government postal service.
Engineering Reconstruction
Maj. Gen. of Police Nadia Mohamed al-Hassan, Director-General of the Police Engineering Affairs Department, said the department was working around the clock to complete comprehensive reconstruction and engineering rehabilitation of all public service complexes in Khartoum State.
She noted that actual fieldwork had begun at the Khartoum complex, which is expected to resume operations and join the Omdurman and Bahri complexes within three months.
Architectural Designs
Maj. Gen. Nadia said the Engineering Department provides comprehensive logistical support, from architectural plans to field implementation, based on designs that accommodate different categories of users.
The planned facilities include dedicated halls for uniformed personnel, diplomats and members of the public.
Rehabilitation of Service Complexes
She said technical teams had successfully overcome the extensive damage caused by the war at the Omdurman and Bahri complexes.
The service environment has now been fully restored following three months of maintenance work in Bahri, while rehabilitation work is currently under way at the Khartoum complex, with comprehensive coverage and rehabilitation expected to be completed before the end of the year.
Routine Maintenance
She announced the adoption of new engineering designs to introduce the “State Public Service Complexes” model as part of the Police leadership’s future plans, facilitating citizens’ access to services across Sudan.
The plan also includes establishing an integrated engineering unit covering electrical and mechanical specialties to provide on-site maintenance and immediate follow-up at completed service facilities, ensuring operational continuity and public satisfaction.
The Meaning of Public Service
In the same context, Brigadier of Police and Legal Affairs Fatah al-Rahman Mohamed al-Tom, official spokesperson for the Police Forces and the forum, said the concept of public service within the police system goes beyond buildings and physical infrastructure.
He said it embodies the principles of facilitating procedures and improving services for citizens, noting that bringing various police service departments together under a single window represents a major step toward stronger institutional performance.
Service Readiness
Brigadier Fatah al-Rahman explained that the General Administration of Public Service Complexes, despite being relatively new in terms of establishment and organizational structure, had demonstrated strong field performance and the ability to rapidly establish its presence and serve citizens under exceptional circumstances.
Full Transparency
The police spokesperson stressed the institution’s commitment to transparency and realism, without concealing facts or glossing over the logistical challenges facing its operations.
He called on the press and media community to exercise their critical and evaluative role with full transparency and confidence.
“The media is the true mirror that reflects and evaluates our performance, enabling us to correct our course and improve the services provided to citizens,” al-Tom said, emphasizing that the forum remains open to all journalistic questions and interventions in pursuit of transparent and accurate answers.
Strategic Integration
Concluding the presentations, Police Capt. Jamaa Hamid, representing the General Administration of Planning and National Economic Security, said the experience of public service complexes in Khartoum and other states had become an integral and strategic component of the broader police strategy for securing and protecting sovereign facilities and essential services.
Structural Development
Capt. Jamaa explained that the concept of public service complexes had undergone successive stages of strategic development since its initial establishment between 2012 and 2016.
Organizational and logistical frameworks were subsequently updated to accommodate changing circumstances and meet growing public demand, culminating in the establishment of specialized entities responsible for securing service facilities and providing highly trained personnel.
Security Policies
He noted that decisions to restructure the administration and consolidate police services under the General Administration of Public Service Complexes were taken in response to directives from the police leadership and in line with the country’s five core security policies governing police operations.
Future Vision
He added that the General Administration of Planning is working to support the initiative and develop policies to secure government and private investment, service facilities and institutional buildings.
He affirmed that the next phase of expansion aims to extend the unified service window to all states of Sudan within a comprehensive security and planning framework.
